Post by shiyabul on Aug 21, 2024 14:51:57 GMT 8
Each interaction presents an opportunity to make a positive impact by addressing concerns in the present moment. By embracing “the here and now” mindset, agents provide real-time assistance by actively listening to the customer and delivering timely resolutions. It is in these moments that the power occurs to create exceptional experiences and hone strategic communication skills. SOURCEContact Center Pipeline July TAGScommunications skillscustomer experiencecustomer frustrationcustomer interactionsemployee education Kathleen Peterson Kathleen Peterson http://www.
powerhousecom Kathleen M. Peterson https://lastdatabase.com/ is the Founder and Chief Vision Officer of PowerHouse Consulting. Kathleen is an acclaimed Contact Center consultant and recognized industry visionary. She offers a refreshing and sometimes challenging philosophy to positioning the Contact Center as the true lifeline of the enterprise—believing that vision, brand, leadership and execution combine to deliver a powerful customer experience.
Kathleen has emerged as one of the most sought-after experts and consulting partner in the field of customer experience working with the world’s top customer-focused companies, and is published widely in the most prestigious industry journals in the U.S. and abroad. As a featured speaker at conferences and Fortune companies, she has shared her humor, knowledge, and experience across four continents, including Contact Center conference keynotes in the United States, London, Paris, Turkey, Dubai, and Hong Kong.
powerhousecom Kathleen M. Peterson https://lastdatabase.com/ is the Founder and Chief Vision Officer of PowerHouse Consulting. Kathleen is an acclaimed Contact Center consultant and recognized industry visionary. She offers a refreshing and sometimes challenging philosophy to positioning the Contact Center as the true lifeline of the enterprise—believing that vision, brand, leadership and execution combine to deliver a powerful customer experience.
Kathleen has emerged as one of the most sought-after experts and consulting partner in the field of customer experience working with the world’s top customer-focused companies, and is published widely in the most prestigious industry journals in the U.S. and abroad. As a featured speaker at conferences and Fortune companies, she has shared her humor, knowledge, and experience across four continents, including Contact Center conference keynotes in the United States, London, Paris, Turkey, Dubai, and Hong Kong.